The Property Ombudsman acquired a report variety of enquiries with 57,635 folks settling housing disputes by means of its service final 12 months.
The federal government-approved scheme, based in 1990, resolves disputes between shoppers and property brokers.
It awarded £1.52m to shoppers with 83% of accepted instances discovering in favour of consumers or renters concerned in a variety of property actions, together with non-public lets, home gross sales, auctions and leaseholds.
It provides that the service “has grown from its property agent roots to offer redress for lettings, residential leasehold administration and a variety of property professions”.
The physique says that with its non-public lettings instances, there was “a excessive degree of enquiries and disputes regarding repairs and upkeep with 62% of lettings enquiries coming from tenants”. It awarded over £626,000 to lettings instances.
Property Ombudsman Rebecca Marsh says: “We provide way more than dispute decision, our professional groups present steerage to resolve client points earlier than they escalate to complaints, saving shoppers and companies money and time.
“We additionally work with companies to drive finest apply by means of our codes of apply which have turn into the gold normal for the business.”
